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Problem with top up

jmaloposlki
Visitor

‎06-12-2023 10:58 AM

Hi,

I can't buy a top up on the ee website. Problem is also on others website with tops ups.

When i'm trying to pay it's says " Additional payer authentication required to complete your payment. ".

How can i top up my accout and fix the problem?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎06-12-2023 11:53 AM

@jmaloposlki : Are you using a foreign bank card?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful