12-12-2023 09:33 AM
Also having the same issue whenever I try to purchase a pack or top up.
12-12-2023 11:19 AM
Thanks for coming here.
Is the SIM card active?
Have you tried using another web browser?
Leanne 🙂
12-12-2023 12:58 PM
@LiveBuzz12345 , I would suggest clicking on this link to top up:
https://ee.co.uk/bills-payments/mobile/fast-payment-payg
If you are pay as you go, you may need to either ring customer service and pay a refundable charge to get content lock switched off, or go to an EE high street store with ID to get this done.