12-12-2023 08:37 AM
Hi
I wanted to order a supsucribtion pack yesterday but I ordered PAYG SIM by mistake I want to cancel the purchase please
12-12-2023 09:35 AM
Hi @Nchathli
Thanks for coming here.
Did you place an order for the SIM card with a pack and made a payment?
Leanne.
12-12-2023 12:58 PM
If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.
Follow How Do I Cancel my Contract Within 14 days?