3G switch off - Sim required?

Betzy · ‎14-12-2023

Hi. My mum is an EE customer on a phone that isn’t supported by 4G/5G and is currently on a pay as you go plan with EE. She has just upgraded her phone so she can continue to use data on 4G. Does she need to purchase a new SIM only plan from EE or will her current SIM work on the 4G network once placed into the new phone. if she has to purchase a new SIM only plan will her number automatically be transferred?

Any help would be appreciated. Thank you.

bristolian · ‎14-12-2023

If your Mum is on an EE PAYG plan with a 4G-phone, she should be able to use 4G services.

XRaySpeX · ‎14-12-2023

@Betzy : She is probably on a EE 3G PAYG plan. If so, she could buy a current PAYG SIM & then ask CS to transfer her existing no.

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bristolian · ‎14-12-2023

A good way of being sure, is to try it! Put her existing SIM in the new 4G phone and see what happens....