Re: Charged twice for top up

SophieLeigh04x
Visitor

‎14-12-2023 08:44 AM

I was charged twice for £15 top up amount how do I get a refund. Can I use my top up amount to purchase a SIM card at the store 

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Leanne_T
EE Community Support Team

‎14-12-2023 09:00 AM

Hi @SophieLeigh04x 

Thanks for coming here. 

The credit will be used for your next pack, do you need a replacement SIM card? 

Leanne 🙂

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