Can't make calls abroad

[rachb01]

I'm on PAYG. Just added roaming pack for 7 days and phone is connected to a Danish provider. I can access the internet and can send and receive texts. I can also receive calls. But I can't make calls so can't call customer services. HELP!

[Christopher_G]

Hi @rachb01 

Did you use your SIM in the UK to make a call or send a text message before you travelled abroad? Have you tried connecting to a different Danish provider?

Chris

[rachb01]

Hi Chris. Yes it's a longstanding SIM. And yes I've tried 2 other providers.

[Leanne_T]

Hi @rachb01 

Thanks for coming back to us. 

What happens when you try and make a call? 

Have you restarted the phone? 

Leanne.

[rachb01]

It either cuts off immediately or a dead line tone.

Yes I have retarted many times?

[Leanne_T]

Thanks @rachb01 

Are you able to try the SIM in another phone to see if the same happens? 

Leanne.

[rachb01]

I'm with another person on EE payg and exactly the same thing is happening to them also. 

[Leanne_T]

Thanks @rachb01 

Have both of you tried manually searching for different networks and tried making a call when connected to a different network? 

Leanne.

[rachb01]

Hi. Yes both tried that, and still have same issue.