14-12-2023 07:58 PM
14-12-2023 08:00 PM
I'm on PAYG. Just added roaming pack for 7 days and phone is connected to a Danish provider. I can access the internet and can send and receive texts. I can also receive calls. But I can't make calls so can't call customer services. HELP!
15-12-2023 07:40 AM
Hi @rachb01
Did you use your SIM in the UK to make a call or send a text message before you travelled abroad? Have you tried connecting to a different Danish provider?
Chris
15-12-2023 08:53 AM
Hi Chris. Yes it's a longstanding SIM. And yes I've tried 2 other providers.
15-12-2023 09:02 AM
Hi @rachb01
Thanks for coming back to us.
What happens when you try and make a call?
Have you restarted the phone?
Leanne.
15-12-2023 12:32 PM
It either cuts off immediately or a dead line tone.
Yes I have retarted many times?
15-12-2023 01:15 PM
15-12-2023 01:33 PM
I'm with another person on EE payg and exactly the same thing is happening to them also.
15-12-2023 01:55 PM
Thanks @rachb01
Have both of you tried manually searching for different networks and tried making a call when connected to a different network?
Leanne.
15-12-2023 03:57 PM
Hi. Yes both tried that, and still have same issue.