How to get billing info for the past 12 months

calum8991 · ‎14-12-2023

I need to make some expenses claims, and I generate a PDF showing the payments I've made for the past 12 months. Unfortunately the best I could manage was a web page showing my top-up-history that only goes back 90 days.

https://ee.co.uk/bills-payments/mobile/top-up-history

I'm on PAYG.

XRaySpeX · ‎14-12-2023

@calum8991 : You don't get bills with PAYG. There is nowt to download.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎14-12-2023

Any top-ups made using a credit or debit card should show on the relevant financial statement.

calum8991 · ‎14-12-2023

A receipt then?

XRaySpeX · ‎14-12-2023

You could get a receipt if you top-up with money at a store that sells top-ups, buying a top-up voucher in such a store or using an ATM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

calum8991 · ‎14-12-2023

So, even though a corner shop can issue a receipt, a large multinational company at the cutting edge of technology is not able to do so. Got it.