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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 355 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 506 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 23505 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13024 Views
  • 0 replies
  • 6 Helpful

Resolved! Receive a call from UK when abroad

HiI would like to know how to top up if I need to receive a call From UK while in Serbia, knowing that there is a cost to receive callsI don't really understand why sometimes I can receive calls, they go through, and sometimes it just doesn't, like m...

nestee10 by • Investigator
  • 1597 Views
  • 8 replies
  • 1 Helpful

Voucher

hi i was wondering i topped up by credit with a £10 voucher but it's always tends to run out in a day and i don't call people that often. Also why can't i do a bundle?

Free Boosts Pending

Hi, I have 8gb worth of free boost data (16 x 500mb) that are pending on my account. I have used up all my pack (£10 monthly) data and the boosts haven't activated.This has happened multiple times intermittently over the past few years and I have yet...

11ASmith by • Investigator
  • 877 Views
  • 9 replies
  • 2 Helpful

Moving to pay monthly plan

Hello,I am EE PAYG customer and trying to go on pay monthly plan. When I try online to get a plan for existing customers and click "log in for details" I get a message that unfortunately Icannot log in and sends me back to the deals page. Otherwise I...

MitevTM by • Contributor
  • 1489 Views
  • 12 replies
  • 1 Helpful

No data

Hi I’ve just put 10 pound on my phone but have no data only credit anyone know why?

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