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Top up not recived

Sammyjwales
Visitor

Hi I recently topped up my partners payg phone by £20 the money was taken out of my bank but her phone didn’t top up. How can I get my money back please?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Could the credit have bought her Pack?

What does texting AL to 150 from her no. fully report verbatim (it is free)?

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