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Top up amount shrinks

jenn18
Investigator
Investigator

‎22-02-2024 08:42 AM

Topped up my SIM card on Monday with £30. Now I got a notification via sms saying my current EE amount is only £29.20 and I’ve to top up again to renew my package tomorrow?

why did I lose £0,80?? This is annoying since there’s not such a small amount available and I didn’t do anything that cost £0,80. Now I’ve to do back to a store and top up again. 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎22-02-2024 10:59 AM

Hello @jenn18. 

Thanks for coming here. 

Have you called any 08 numbers other than 0800? OR sent any text message with Emoji's/pictures?

Speak soon, 

Katie

XRaySpeX
Grand Master
Grand Master

‎22-02-2024 12:22 PM

@jenn18 : You've probably sent 2 Picture Msgs, maybe texts with embedded emojis. These are not included in any pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)