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Top up amount shrinks

jenn18
Investigator
Investigator

Topped up my SIM card on Monday with £30. Now I got a notification via sms saying my current EE amount is only £29.20 and I’ve to top up again to renew my package tomorrow?

why did I lose £0,80?? This is annoying since there’s not such a small amount available and I didn’t do anything that cost £0,80. Now I’ve to do back to a store and top up again. 

2 REPLIES 2
Katie_B
EE Community Support Team

Hello @jenn18

Thanks for coming here. 

Have you called any 08 numbers other than 0800? OR sent any text message with Emoji's/pictures?

Speak soon, 

Katie

XRaySpeX
EE Community Star
EE Community Star

@jenn18 : You've probably sent 2 Picture Msgs, maybe texts with embedded emojis. These are not included in any pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP