The EE Community

ordered a new phone and yet again no contact from ee

Late payment 2 days

Hello everyone, I just noticed today, that my direct debit bounced (7/5/25), I have paid the payment manually on the app (9/5/25) when I realised, normally I pay it on time, we have a just had a lot going on this week visiting my grandparent in hospi...

Cannot access Bill & Payment information

I login to the web site but cannot access Bill & Payment information and also Plan & Subscription 

Ongoing roaming issues in EU

I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while...

Migrating from BT to EE

Good morning, I am Mike,While speaking with EE mobile on Monday about contract pricing,I was convinced that I should move my broadband package, whichstarted while on the phone, after all the form filling etc., I was toldthat I didn't have to do anyth...

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

Direct debit.

Join EE IN JANIARY FROM BT, MISTAKE!no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.Now abroad and struggling to paid due to web site saying not available all the time.i see they...

Sorry, it looks like there are no suitable plans available for this device

So here I am again - I have 5 plans (4 phones and a SIM plan) and I am trying to review offers for upgrading the SIM to a phone plan and once again I get this message - this has happened the last 4 times I have tried to upgrade online over 3 years so...

Scam caller?

I received a call today from EE, saying they wanted to offer me a 40% reduction off my future bills for the next year. The phone number was a London number: 02081432773. I said I was busy and to call back tomorrow. I assume this is a scam?