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Two topup subscriptions

vkrk
Visitor

‎22-02-2024 08:13 AM

Hello!

Two subscriptions have been assigned to my bank somehow (both are called EE Topup Vesta). They cost 9 and 10 GBP, but my plan should cost 10 GBp. As a result, I have an increasing excess on my EE account due to duplicating topups.

I would like to remove the second payment subscription and stop them temporarily to spend my excess. Currently, I've blocked both subscriptions but EE service has been stopped because no payment has been made (even though I have a funds excess on my EE account).

 

 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎22-02-2024 10:56 AM - edited ‎22-02-2024 10:56 AM

Hello @vkrk. 

Welcome to the EE Community. 

I am very sorry, we have no account access here on the community.

I would recommend giving us a call so our customer care team can look into this for you. 

Katie

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎22-02-2024 12:27 PM

@vkrk : How many PAYG SIMs do you have?

What does texting AL to 150 from each of them fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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