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terms and conditions

AnyoneNowadays
Explorer

‎21-02-2024 10:59 AM

Just received a Text message, saying I am not using my phone enough and for more information to visit.                   http://discover.ee.co.uk/moreinfo/Z3q3k8

this link is not valid, so where exactly can I find the T&C?

I tried visiting the other post regarding this situation, that link doesn't allow me, says something about lack of privileges.

Thanks in advance.

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎21-02-2024 12:10 PM

That link is perfectly valid & redirects to https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad... .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
XRaySpeX
Grand Master
Grand Master

‎21-02-2024 12:13 PM - edited ‎21-02-2024 12:13 PM

Sounds like your PAYG SIM might be going into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
AnyoneNowadays
Explorer
In response to XRaySpeX

‎21-02-2024 12:19 PM

It's working now!?

That's odd, maybe my search browser glitched, I shall be sure to keep an eye on that.

Thanks for the prompt response and insightful reply.

 

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to AnyoneNowadays

‎21-02-2024 12:20 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)