Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I am not able to buy a pack with top up credit

I am not able to get a Pack with my top up credit and I have £20 credit on my account but when I text 150 for PACK20, it asks my credit card details to get the pack but I already had in my top up.

PAYG sim not working

Bought a sim online last week for my son, was delivered on Thursday but it has no signal, tried it in two phones, said on leaflet with card that it takes 2 days for balance to appear, is there something i should be doing to activate the sim?

top up

my account shows a credit of 10 GBP, but when i try to call 150 from my phone, it says that I don't have any credit

Resolved! I have topped up a SIM for mobile WiFi how do I get data bundle

Phone number credit registered but phone not ringing

The number I have is registered pay as you go I have an email for success of top up but phone still not making or taking incoming calls or texts

Phone won’t let me make a call

Phone is not allowing me to make or receive calls saying no credit although there is credit availabile

Resolved! Absolute Joke Trying To Set up a new PAYG account with EE, nothing works

So last night I thought I had successfully set up a new phone with EE PAYG and a £10 monthly subscription pack. However despite successfully setting up a direct debit today the phone will not work for outgoing calls. I tried adding some credit again ...

Subscription

My data hasn't shown up after buying a subscription pack

Resolved! Pay as you go pack from abroad

Hi everyone, I'm going a bit insane here and would really like some help! I had a contract with EE which ended May 23. I have been out of the UK since then. Before the contract ended, I phoned up and asked for the sim to be changed over to pay as you...

Resolved! Sim card

Puk code for pay as you go sim card