30-03-2023 04:04 PM
I have received a text saying "it is quite a while since you made a call,sent text and it's important you use your phone as you may lose your number" I am on Pay as you Go and just top up when I need to. I last used my mobile phone at Christmas and I thought I had 6 months before this would happen. I have checked Terms and Conditions for March 2023 to see if it has changed but cannot find anything. It could be just be a warning that I might lose my number Can anybody clarify its still 6 months?Thanks
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30-03-2023 04:09 PM
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
30-03-2023 04:09 PM
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
30-03-2023 04:29 PM
30-03-2023 04:44 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
19-02-2024 02:48 PM
Ye get that but I have been in India for 72 days have had the warning txt I have credit but txt are not going through any ideas ?
19-02-2024 02:53 PM
@Bishy : No more than I've already said. You need to call CS.
19-02-2024 03:27 PM
£1.80 a min 😒