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I have credit. Add-on gives error message

grlab
Visitor

Want to purchase an add-on (Munites). On to the "pay" page, I get the options to pay by credit card or Top-up. Irrespective of which one I select (I have credit on the account through top-up), I get an error message.

1 REPLY 1
Schockwave
Community Hero
Community Hero

Hello @grlab ,

Welcome to the community,

Are you looking to top up on your pay as you go?

You can do this here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.