Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Activating new SIM does not work

Hi, I have an issue with my SIM card. I bought a £10 package (unlimited texts and calls, 8+12GB) and created an EE account via the link in the SMS, as well as added my phone number. However, when I tried to activate the SIM card, it didn't work. On m...

EU Roaming

I am Pay as You go. I have an option to purchase an add on (£20) for 5GB data for 30 days for usage in UK & EU. Does this include roaming cost or do I need to pay for that as well?

Proof of ownwership of EE number

Hello, I have a PAYG EE phone number, and I was wondering how I would go about proving that this is my own number, if I needed to do so? As a PAYG customer, I don't get any bills through the post. The only correspondence I get is emails & texts fro...

Resolved! Switch my pay as you go plan

I need to switch my oay as you go plan from the £40 to something smaller (preferably £10). My pack ends today

Resolved! PACK15 not activating

Hello, i have put a new EE sim card and topped up wit 15£. i keep texting pack15 from yesterday 14pm - its still not activating. HELP!!

Re: Subscription pack not activating

No not able to make calls. Says I have no credit. I have not been able to use phone at all with ee sim in

Resolved! Today I bought a 15 pound card. How do I recharge the balance? What is the speci

Today I bought a 15 pound card. How do I recharge the balance? What is the special code for recharging?

I bought 10 pounds top up today but I cannot access the internet outside my home

Resolved! Subscription Packs

Hi, I’m thinking of changing my subscription pack. Do I need to cancel my current pack first? Or can I go ahead and choose a new pack first then cancel my current pack? I hope this makes sense.

eSIM on EE PAYG -due to new iPhone 15 setup

With the launch of the new iPhone 15 yesterday (September 12, 2023), Apple has switched to no physical SIM slot in some markets (including the USA)—those markets only allow you to run eSIMs on the iPhone 15. ***Question: When will EE allow PAYG custo...