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voucher

vicky-00
Explorer

‎24-02-2024 12:54 PM

I bought a £15 EE voucher at Boots and recharged it according to the instructions provided. I received a reply from 150 saying the recharge was successful. However, the EE app shows 0B data left, and I am unable to use 4G. Yet, my recharge history shows that I have redeemed the £15 voucher. I would like to ask what happened and how to resolve this issue?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎24-02-2024 01:06 PM

Hi @vicky-00 

Try restarting your device.

Then text BA to 150. What does it say. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
vicky-00
Explorer
In response to Northerner

‎24-02-2024 01:22 PM

150 replied to me saying that my current balance is £15 as of today.

0 Helpful
Leanne_T
EE Community Support Team
In response to vicky-00

‎24-02-2024 03:11 PM

Hi @vicky-00 

Is this your first top up? 

To use data you would need an add-on or subscription pack, if you text ALL PACKS to 150 the reply will let you know how to activate a pack with your credit 🙂

Leanne.

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