voucher

vicky-00 · ‎24-02-2024

I bought a £15 EE voucher at Boots and recharged it according to the instructions provided. I received a reply from 150 saying the recharge was successful. However, the EE app shows 0B data left, and I am unable to use 4G. Yet, my recharge history shows that I have redeemed the £15 voucher. I would like to ask what happened and how to resolve this issue?

Northerner · ‎24-02-2024

Hi @vicky-00

Try restarting your device.

Then text BA to 150. What does it say.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

vicky-00 · ‎24-02-2024

150 replied to me saying that my current balance is £15 as of today.

Leanne_T · ‎24-02-2024

Hi @vicky-00

Is this your first top up?

To use data you would need an add-on or subscription pack, if you text ALL PACKS to 150 the reply will let you know how to activate a pack with your credit 🙂

Leanne.