Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up

The top up process on EE website only allow me to finish the 1st section(details) and the 2nd section(card details and post code ). The 3rd section (making the payment) is not accessible, for after finishing 1st and 2nd sections’ filling up, there is...

Payment system down

Tried to pay via fast payment system , via account online, via telephonic call. Nothing worked. It says there is something wrong in the payment system, and online fast payment system says card declined, whereas the card has no problem and there is ba...

Resolved! Remove content lock

Boost wrong

My boost is always data .It states I chose min wrong when I have unlimited min and texes I would like this changed to data boost

Subscription hasn't renewed

2 days since subscription renewal. Money has been taken, but 0 balance. Cannot use data, texts etc. I don't want to to pay another £10 to be able to use my phone. Any ideas? @subscription

No package on mums phone

My mum has topped up on her phone and her package hasn’t gone on

Credit

Why has my remaining credit disappeared?

Telephone call usage

I have just bought a pack but need to see list of my calls thst I have made. Can someone help

Resolved! top up

Hi, My son 's phone is out of data, I have top up money for him already but his upcoming subscription is on 29 October, what can he do to start the subscription now? He cannot send a text message because he had no data, thank you

Closing adjustment

Hi,EE deducted £9 from my account in the name of Closing adjustment.What is meaning of closing adjustment?After that my sim is roaming but unable to receive texts.Please guide/help to solve this.