Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Prove number and name

Using credit to purchase plan

I try to purchase a plan £10, 8gb plan with account credits, but continue to see purchase failed, try later. Suggestions?

Resolved! Can’t link number to ee account

I’ve just transferred from a business plan to pay as you go and tried linking my phone number (number didn’t get changed) to my ee account and it comes up with an error. I can’t top up my sim without the number being on an account

Hi i need sim only on my granddaughter phone her number is xxxxxxxxxxxxxxx

Hi i need sim only on my granddaughter phone her number is xxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Barred sim

My sim has not been in use for over a year now , i travelled out of town, i realizedi can no longer make outgoing calls .what can i do about this ? how can i get this fixed?

Resolved! top up to data conversion

Hi teamI only top up £10 so that i can use it to buy data plan . Is this possible? I was unable to buy subscription on the app. Its a new sim.

Top

Hi , I can't top up my phone online in the app and I can't by phone too . What I can do??

Resolved! Top up

Hi. How can I use my charge to buy a £10 pack?

Resolved! subscription pack payg

i ordered a new sim for mobile broadband as mine had expired. it asks me to buy a subscription pack. i tried to add the mobile number to my account and it says it sends a text to my phone but the sun is for mobile broadband and not a phone . i try he...

Resolved! Reusing a Sim card

Hi to anyone out there. Wondering if anyone can give me some information. I live in North America and was in the UK in May. I bought an EE SIM card pay as you go which was only good for a couple weeks.I am now going to Greece in a couple weeks and am...