cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

unable to topup pin voucher

UKC
Investigator
Investigator

Hi, unable to top-up pin voucher, getting error while "Sorry we were unable to process your request, please call your dedicated customer service team." 

 

15 REPLIES 15
XRaySpeX
Grand Master
Grand Master

@UKC : What's a "pin voucher"? Do you mean a top-up eVoucher that you bought somewhere?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Yes, bought it from DT shop on 5th Feb 2024. but unable to topup voucher pin till date. please guide and support

Text VO {space} 16-digit voucher no. to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

yes, tried but getting error message "Sorry we were unable to process your request, please call your dedicated customer service team."

Then do so!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
354-
Star Contributor
Star Contributor

@UKC- Try dialing 150, listen to the lady's voice, navigate to the, 'activate a voucher', then input the 16 digit number, it should activate.

I experienced some thing similar recently, not sure why the system did not like the SMS method;odd!

UKC
Investigator
Investigator

yes, on dialing 150, instructed to dial 03333442278 for support. But nobody available on this number 03333442278 .

Katie_B
EE Community Support Team

Hi @UKC

Is this a new SIM and your first time topping up?

Katie

UKC
Investigator
Investigator

these are old sims. Still looking for support to topup PIN voucher.

There are 11 SIMS for which we have made purchase but unable to topup for none of them.