unable to topup pin voucher

UKC · ‎20-02-2024

Hi, unable to top-up pin voucher, getting error while "Sorry we were unable to process your request, please call your dedicated customer service team."

XRaySpeX · ‎20-02-2024

@UKC : What's a "pin voucher"? Do you mean a top-up eVoucher that you bought somewhere?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

UKC · ‎20-02-2024

Yes, bought it from DT shop on 5th Feb 2024. but unable to topup voucher pin till date. please guide and support

XRaySpeX · ‎20-02-2024

Text VO {space} 16-digit voucher no. to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

UKC · ‎20-02-2024

yes, tried but getting error message "Sorry we were unable to process your request, please call your dedicated customer service team."

XRaySpeX · ‎20-02-2024

Then do so!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

354- · ‎21-02-2024

@UKC- Try dialing 150, listen to the lady's voice, navigate to the, 'activate a voucher', then input the 16 digit number, it should activate.

I experienced some thing similar recently, not sure why the system did not like the SMS method;odd!

UKC · ‎22-02-2024

yes, on dialing 150, instructed to dial 03333442278 for support. But nobody available on this number 03333442278 .

Katie_B · ‎22-02-2024

Hi @UKC.

Is this a new SIM and your first time topping up?

Katie

UKC · ‎26-02-2024

these are old sims. Still looking for support to topup PIN voucher.

There are 11 SIMS for which we have made purchase but unable to topup for none of them.