unable to topup pin voucher

UKC · ‎20-02-2024

Hi, unable to top-up pin voucher, getting error while "Sorry we were unable to process your request, please call your dedicated customer service team."

James_B · ‎26-02-2024

Hi @UKC,

The contact number you shared earlier is for a different network provider.

Are you sure you have EE SIM cards?

James

UKC · ‎26-02-2024

yes these are UK EE PIN numbers.

is a sample no. for ref.

[Mod edit: Please do not post your mobile number in this public forum. Thanks]

XRaySpeX · ‎26-02-2024

When did you buy these SIMs & when did you last use them?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

James_B · ‎26-02-2024

Hi @UKC,

Please could you double check the branding on the SIM card? The message you hear when calling 150 indicates you're using a MNVO that uses the EE network and you should contact them directly for support.

James

UKC · ‎26-02-2024

Could you please confirm the contact no. for same.

shall we contact from EE mobile no. or from any other number.?

James_B · ‎26-02-2024

Please call the number from the recorded message you hear when calling 150, @UKC.

James