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unable to topup pin voucher

UKC
Investigator
Investigator

‎20-02-2024 04:04 PM

Hi, unable to top-up pin voucher, getting error while "Sorry we were unable to process your request, please call your dedicated customer service team." 

 

0 Helpful
15 REPLIES 15
James_B
EE Community Manager
EE Community Manager
In response to UKC

‎26-02-2024 10:52 AM

Hi @UKC,

The contact number you shared earlier is for a different network provider.

Are you sure you have EE SIM cards?

James

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UKC
Investigator
Investigator

‎26-02-2024 10:58 AM - last edited on ‎26-02-2024 11:27 AM by EE Community Manager

yes these are UK EE PIN  numbers.

 is a sample no. for ref.

[Mod edit: Please do not post your mobile number in this public forum. Thanks]

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to UKC

‎26-02-2024 11:30 AM

When did you buy these SIMs & when did you last use them?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to UKC

‎26-02-2024 11:31 AM

Hi @UKC,

Please could you double check the branding on the SIM card? The message you hear when calling 150 indicates you're using a MNVO that uses the EE network and you should contact them directly for support.

James

0 Helpful
UKC
Investigator
Investigator
In response to James_B

‎26-02-2024 11:34 AM

Could you please confirm the contact no. for same.

shall we contact from EE mobile no. or from any other number.?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to UKC

‎26-02-2024 11:36 AM

Please call the number from the recorded message you hear when calling 150, @UKC.

James

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