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How can I start my pack earlier

Soyyo
Investigator
Investigator

‎24-02-2024 10:55 PM

I have been trying to start a new pack because I'll be running out of data soon. But for some reason when I text to 150, 'NOW', I don't get any response.

What could I do?

0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎24-02-2024 11:20 PM

@Soyyo : Have you bought the new pack? NOW only works when you have a pack pending.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Soyyo
Investigator
Investigator
In response to XRaySpeX

‎24-02-2024 11:32 PM

Yes, I already bought the pack. And I recieved a message from 150 about it. But when I respond to them nothing happen.

0 Helpful
Katie_B
EE Community Support Team
In response to Soyyo

‎25-02-2024 07:53 AM

Hi @Soyyo. 

What pack are you trying to activate?

Katie

0 Helpful
Soyyo
Investigator
Investigator
In response to Katie_B

‎25-02-2024 07:28 PM

Hello, I was trying to activate the £20 pack of 50GB.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Soyyo

‎25-02-2024 07:31 PM

I'm still waiting for an answer.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Soyyo
Investigator
Investigator
In response to XRaySpeX

‎25-02-2024 07:41 PM

I apologize for not answering before. I tried text 'AL' to 150 but nothing happen. No reply or anything.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Soyyo

‎25-02-2024 07:45 PM - edited ‎25-02-2024 07:45 PM

It's peculiar & notable that you get no response from texts to 150. Can you get replies to texts sent elsewhere? What happens when you text yourself?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Soyyo
Investigator
Investigator
In response to XRaySpeX

‎25-02-2024 07:56 PM

I just sent messages to other contacts and I have recieved a reply for all of them. I'm not sure why I get the messages from 150, but no replies.

0 Helpful