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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22006 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12534 Views
  • 0 replies
  • 6 Helpful

Payg

I have payg which is rolling, I can't afford to top up for 2 days yet its due tomorrow, will I still get incoming calls or will everything stop ?

Js723 by • Visitor
  • 307 Views
  • 1 replies
  • 2 Helpful

Top up charged but not activated

Hi, I just topped up my sim as people have been trying to contact me and a voice message answers saying "calls cannot be connected to this number". I was charged but the top up didn't work. Please help

hassenmh1 by • Investigator
  • 476 Views
  • 9 replies
  • 0 Helpful

data boosts

cannot access boosts on the app as returns an error and to try later. it never seems to work and same via web. Need to understand if boosts are active on my account as data running out recently and suspicious of EE not applying my boosts to the accou...

Top up

I have just top up recently as i seen you could online but for some reason it still doesn't seem to work and im starting to get a bit worried as i have topped up 20 pounds i have also turned my phone on and off and it still hasn't worked soo im not r...

Resolved! Confused about Auto Renewal: Credit Balance Query?

Hey EE Community,I recently received a text stating that my auto-renewal for the £10 PayG package failed. Following this, I called 150 to top up, but it added credit to my account instead of activating the PayG package. I then manually selected the £...

EthanG01 by • Investigator
  • 487 Views
  • 1 replies
  • 0 Helpful

Resolved! Leaving soon - will my credit run on?

Hi folks,I'm going back to my old provider and I'm only on Pay As You Go with EE so I think I need the PAC code to retain my number don't I? But when do I get it? Now or on 2nd Feb when I'm due to top up?Also, will my remaining credit stay on my phon...

Dappz by • Explorer
  • 738 Views
  • 2 replies
  • 3 Helpful

Top up

I've just topped up and new to ee but won't let me make calls.

Happy61 by • Visitor
  • 280 Views
  • 1 replies
  • 1 Helpful

How to avoid pay as you go sim number from being deactivated

I have a pay as you go sim, and is now travelling abroad (in North America) for more than 6 months. Like to know if I make a manual top up to my account once every 6 months be enough to be considered as active to avoid the number being deactivated af...

AC_ca by • Explorer
  • 1373 Views
  • 19 replies
  • 6 Helpful
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