Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay by top up

I want subscribe in packs by my balance but gives me error

Credit on phone + 50.5 internet and no internet

Hi I have got a up and running subscription on a pay as go phone which tells me I have unlimited text n calls +50.5gb data but 0.00 credit (£40.00) and can't use data as it says I have none aaaarrrrrggggh please help everything I've tried to do keeps...

Changing pack

Hi. I’d like to change my 15£ pack onto 20£ monthly pack. How can I do that? I’ve already got enough money in my account

Pack doesn't renew today

Hello,My pack doesn't automatically renewed today yet I have £20 credit.

Number disconnection on pay as you go phone help

I am deaf and have a pay as you go mobile I use which number I want to keep. Reposting as not sure in right forum I received the text from EE saying as I haven’t made a chargeable call/text or used data for six month, I will lose any remaining credit...

Resolved! Phone will be disconnected due to inactivity

I have a subscription pack which I pay for on a monthly basis. I occasionally make chargeable activities (calls, messages and so forth) to keep my number while I am overseas.Today I have received the following Hi, as you haven't made a chargeable ca...

Resolved! PAYG sim for an alarm system

Hi - we are getting a PAYG sim card to put inside our intruder alarm - for the purposes of dialling out when the alarm alerts us to an intruder. We will, of course, put credit on this sim, to enable calls to be made - but the calls will be sparse and...

Resolved! 5£ pack

I want to apply for 5£ pack but there is no showing of 5£ in EE app and website

£20 credit not allowing me to top up

I can’t use my phone with my new pack and it won’t allow me to use the credit to purchase