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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1973 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3099 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28804 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14764 Views
  • 0 replies
  • 6 Helpful

Resolved! PAYG reactivate

I haven’t used use my sim since Oct 2023. I try to reactive the sim when I need to receive text message from HMRC. I topped up my sim but I can’t use the credit to buy any plan. How can I reactivate? Cheers

Bee1967 by • Visitor
  • 2019 Views
  • 2 replies
  • 0 Helpful

Resolved! £1 talk pack activation

GreetingsI have been trying to activate the £1 Talk pack to 150, and it does not seem to work.I am not sure if this is relevant. I have been a customer since 2015. The £1 Talk pack is based on the EE plan price guide pdf file that I downloaded from t...

Resolved! Phone won’t ring out or message

I’ve just returned from abroad from being away a few months , I’ve just put my SIM card in and  topped up  £10 and my phones not working. When I send a text too EE it says message failed and it won’t ring the number 

intermittent 150 problems

Does anyone know what's happening to EE 150? its patchy at best! Sometimes you can get through, other times it doesn't even connect, or you just get cut off prior to the call being answered?  Have tried all the EE fixes, no change, checked coverage, ...

david90 by • Explorer
  • 453 Views
  • 3 replies
  • 1 Helpful

Too up refund

I topped up £9 yesterday, but I completely forgot that my subscription plan was £10, so I tried to top up another £1 and found out that the minimum top-up amount is £5. I would like to ask if I can request a refund first and then top up to £10, as I ...

Resolved! Has my SIM been hibernated?

Hi,Switched from monthly to PAYG in October due to lack of usage. Topped up then with a fiver and since I barely use my phone for calling or texting over the network it lasted me a while -  but it was still being used up as I had 25p on the 30th Marc...

LC155 by • Visitor
  • 1548 Views
  • 1 replies
  • 1 Helpful
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