Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Receiving SMS messages in Spain

I have a UK PAYG SIM, and for the past couple of months I have been unable to receive SMS messages whilst in Spain.This is most inconvenient as I require them in order to be able to access my UK online banking account, which sends me OTP codes that d...

New PAYG Sime with £10 top up not showing after almost a week

I bought a new PAYG SIM with £10 top up almost a week ago. The leaflet says the £10 top up will be applied within 2 days but I checked my balance today and still £0. Do I need to do anything else?

Roaming in Papua New Guinea

I am currently in Papua New Guinea.. My EE Sim card was working perfectly fine when data roaming was switched on now it has suddenly stopped working and I need it to get back on as I use my ee number abroad for banking purposes

I want to add another EE phone to my account

Re: Data rollover

Hi, my pack didn’t automatically renew last night for despite having the funds in my account so I had to select the same pack again. My rollover data didn’t rollover though. It was around 50GB. Any suggestions?

Plan not working

Hi, I have recently got a new sim after ditching sky, transferred my old number, got a confirmation that my old number has been sucessfully transferred.The issue I have is that while i was ordering the sim i also purchased a pack, this payment went o...

Resolved! know about subscription pack

Hi I have £30 credit can I get a subscription pack using that credit.

4 g on new phone.

My wife and I both have PAYG phones. Hers is a very basic Alcatel, hers show 4g connection. I have just bought a new phone a Samsung Galaxy A15. Mine doesn't show any option for 4g. Connections-mobile networks, shows LTE/3g/2g (auto connect), 3g/2g (...

Subscription pack

Im trying to pay for a pack but it keeps telling me error but i have enough on my card, i am currently in a different country but ive been able to do it before. ANY HELP?

Resolved! Need to re-activate my pay as you go phone

My pay as you go hasn’t been used in UK since September 2023. I have tried, but failed, to top up by using a voucher number today. Please help me. Thank you.