Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 293 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 448 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23328 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12980 Views
  • 0 replies
  • 6 Helpful

Resolved! Top up

I want to round up my credit  from £ 9 60p to even amount on pay as you go eg £15 can that be done 

Resolved! Cannot choose a subscription package

Hi,I am trying to set up a subscription pack for texts at £10  month for my mobile, rather than paying-as-I-go. However, trying to do this through the website leads to the screenshots below - I am asked to choose a subscription pack, and none are lis...

Screenshot_2024-02-25_13-22-55.png

Data boosts

I have a query regarding the boosts. Am I right in saying after the 3rd month you get a boost of data, is this data added to each renewed pack, so in month 4 and 5  I will get a boost to the pack data allowance . Then month 6 earns another boost so t...

rym64 by Contributor
  • 808 Views
  • 14 replies
  • 0 Helpful

voucher

I bought a £15 EE voucher at Boots and recharged it according to the instructions provided. I received a reply from 150 saying the recharge was successful. However, the EE app shows 0B data left, and I am unable to use 4G. Yet, my recharge history sh...

vicky-00 by Explorer
  • 385 Views
  • 3 replies
  • 0 Helpful

Why won't EE complaints listen

I just want my PAC code, they won't give me it by text for some reason beyond logic. So I put in a complaint, and in the complain explain due to my disabilities I can't do a phone call, but they keep trying to ring, so I put in another complaint agai...

gareth103 by Investigator
  • 523 Views
  • 5 replies
  • 1 Helpful

Resolved! International texts do not send - error 28

Recently got an EE Sim card PAYG for my phone. Unlimited texts. However, anytime I attempt to send an international text to cell number I know that work normally, I get a failed to send - error 28.Any ideas? 

rocdoc54 by Visitor
  • 464 Views
  • 2 replies
  • 2 Helpful

Pay as you go sim

I have just purchased a £10 per month pay as you go sim with 8gb of data however it states 30gb for the first 3 months then 8gb. The 30gb is not reflecting. Please help.