Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 983 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1374 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25521 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13681 Views
  • 0 replies
  • 6 Helpful

Resolved! PayG dongle top-up issue

Hi there,I moved into a new house and don’t have broadband set up yet so bought a pay as you go dongle which was pre loaded with data. We have since used the data, so I bought additional data via the anonymous top up link. I could see that this had w...

Topup

I got a pay as u go sim . Topped up £15. But it keeps asking me to top uo when choosing my bundle . How do I use the £15 credit 

Lee19861 by Visitor
  • 754 Views
  • 1 replies
  • 1 Helpful

Resolved! EE SIM Top-Up Failure Through Xoom

Hi  there : )A few months ago, I topped up my EE SIM card using the PayPal Xoom platform, but the credit didn't appear on my card. I have the receipts showing a successful transaction.I've since switched to a monthly plan. Is there a way to get a ref...

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Soheyl by Visitor
  • 978 Views
  • 3 replies
  • 2 Helpful

Resolved! Top Up Issues

I recently bought a top up and I got an email notification about successful transaction but no text messages.And my bank has credited me.What is the problem?

My data

Hi! So I have a pay as you go SIM only contract. Which I have 9GB of data on, now I've never had this much data and know it is loads BUT the last few months EVERY month I've been running out of data! I don't understand because Ive never used this muc...

Resolved! my mobile service is blocked even tough i have balance

i am trying to use my phone for calls and sms but it says my number is blocked, i have balance  in my  top up but it does not let me, im trying to get in touch with customer service but no human is available to talk to since office hours are closed. ...

How to topup a dead sim

Hi, my sim expired from some days. I would recharge it to reactivate my number, but i cant find any section to recharge in your site, neither in the app. 

Anast78 by Investigator
  • 1383 Views
  • 24 replies
  • 0 Helpful

Resolved! Stop subscription pack.

High .If i stop my subscription pack which renews each month by credit card will i lose all my remaining data...Need to Because I've got over 100gb of data and its due to renew on 4th Feb .thanks 

wilco58 by Established Contributor
  • 1215 Views
  • 7 replies
  • 1 Helpful