Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New PAYG

I have come across an old mobile that I thought had seized working. I was with EE/Orange several years ago and haven't had a mobile since. Someone got the mobile working again, so now I would like to reinstate my account as a PAYG customer. Everyt...

Resolved! Receipts of Payment

Hello. Is there a way for me to have the receipt of my payment? I need to present it to my company in order to receive my money back from them. Do you have this functionality in the APP? I cannot find it anywhere.

EE most useless

Make sure to leave a space after VO before inserting the voucher number for your top-up??? That’s what EE email said - after countless tries I returned to the shop and was told not to leave a space!!! Help line??? NONE of them work!!! Try to add ano...

Pack Purchase Urgent

I’ve arrived from South Africa and activated my EE Esim. I loaded £20 so I could purchase a data pack and I’ve done it many times and cannot get data. I’m travelling from London tomorrow and for the rest of the week and urgently need to access data s...

Resolved! Cant call or send texts, have credit.

Cant call or send texts.Have £15 credit.Texting AL to 150 fails to send.Any text to 150 fails to send.If I call my number, says user busy.Have tried rebooting.I have full signal and 4G connection.When I top up phone I receive a text saying top up suc...

Change of plan to pay as you go.

hello i hope you will be able to help. I have changed my plan from monthly to pasy as you go. i soon i have changed to pay as you go i have lost my access to my online account. on my previous bill i have been overcharged for roaming pass. now i do no...

Topped up my account to receive sms from what's app

Hello,I'm using pay to go £15 sim card that I bought from London,and I'm trying to access my number abroad to use what's app but I couldn't seem to use my topped up amount of £15when I send AL to 150 it gives me this:Your current balance as of today ...

is this ethical from ee?

opened 2 unused ee payg 6gb data sim cards today for emergency use, since the 1 year sim card in the mifi failed to connect (it was used less than 120 days ago) -- "new" cards failed to connect at all -- didnt even get through to the ee payg regist...

Top ups

Hi I have put money into my account but cant buy the pack I have had running for months without paying again any help plz

Can't access the data from my plan.

I have purchased a pay as you go sim to be used abroad and now, when I try to use mobile data, it doesn't allow me, and it doesn't even use any of the data that I can see from the remaining amount in EE mobile app. I have even paid for the add-on to ...