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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2001 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3147 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28933 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14803 Views
  • 0 replies
  • 6 Helpful

Resolved! How to cancel a auto top up

Hi all, Signed up to EE PAYG and picked a £10 pack. I set the auto top up for £10 for 3 days before the pack was due to renew thinking it would be taken from the balance BUT now find it just bills the card again and the auto top up amount is not used...

Dcollett by • Investigator
  • 3684 Views
  • 7 replies
  • 3 Helpful

Resolved! Losing credit

Just received a text(accidentally deleted it)basically saying I will lose all my credit because I haven’t used phone 

Jimbo95 by • Visitor
  • 519 Views
  • 2 replies
  • 2 Helpful

Top up issues

I paid for a £15 pack today but nothing went through and my money has been taken by EE. I texted AL a minute ago and still no credit has been put on.

Pre-paid £10 PAYG card not topped up

I recently received my £10 PAYG SIM. I swapped my old number from my previous network provider, but I'm still waiting for the £10 top-up to be added to my credit. The money has left my bank account. The leaflet in the post said it should take up to 2...

Resolved! Meaning of chargeable activity (hibernation)

Hey guys,I have a question regarding the exact meaning of  chargeable activity.  In https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls blog bost, written that What is a chargeable activity?voic...

Ali_Kml80 by • Investigator
  • 937 Views
  • 5 replies
  • 3 Helpful

Prevent Mobile Number Cancellation

To whom it may concern,I pay £5 a month to keep my phone going, but I keep receiving messages that if I don't use my phone to make a chargeable call it will be cancelled - do I really need to make a bogus call to prevent this from happening - isn't t...

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