Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Bundle

How do I change my balance of £30 to a £30 bundle deal

I've topped up my £15 for renewin my package but it didn't renew and now I don't

Resolved! How to do the top up

SIM for lift emergency line

Our block is changing the lift emergency line to a GSM system which needs a SIM card. Our suppliers are saying we need one on a contract for £10 a month, whereas PAYG seems a no-brainer to me. I'd be surprised if it made more than half a dozen call...

data allowance from pack been used despite unlimited data add on

the data allowance from my pack is been used but i have an unlimited data add on so the pack allowance should not be getting used, i called customer services and they reset my data allowance but it is now getting used AGAIN! if this does not get sort...

Unable to register sim card

Just got my new EE Pay as you Go sim card. Created a new account, went to register the sim and in a loop trying to register the sim. Constantly being told unable to register the sim card. Any ideas?

Refund for top up taken after cancelled

Hi, I cancelled my top up subscription and the usual top up amount has been taken today. How do I get a refund? I've called 150 and there are no options for this enquiry and I can't get through to a real person

I moved from sim only monthly contract to ou as you go

Hi I moved from monthly sim only contract to pay as you go and top up with £20 but my card still not making calls only receiving sms

unable to topup pin voucher

Hi, unable to top-up pin voucher, getting error while "Sorry we were unable to process your request, please call your dedicated customer service team."

Change of roaming rules?

So, moved from UK to EU 18 months ago and changed my number to PAYG, set up roaming and since abroad have topped it up for occasional listens to answer machine messages (so can clear them and remove notifications)Tried to do this today but can't make...