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Re: Data Rollover con!

Shaf6
Visitor

My previous balance I had still 49gb remaining but this month I only made a payment of £15 bundle will I still get my previous 49gb added on to this month data but doesn't show me on balance 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Shaf6 : No. The £15 pack only has 25 GB data. So it's impossible to roll over 49 GB data from it. Rollover only rolls over the residue of the core pack data, not any residue from previously rolled-over data or from data Boosts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

2 REPLIES 2
Leanne_T
EE Community Support Team

Morning @Shaf6 

Thanks for coming to the community. 

Our How Do I Get Data Rollover from EE? Help page has full details on what data will rollover and how to view the rollover data 🙂

Let me know if you have any questions. 

Leanne.

XRaySpeX
EE Community Star
EE Community Star

@Shaf6 : No. The £15 pack only has 25 GB data. So it's impossible to roll over 49 GB data from it. Rollover only rolls over the residue of the core pack data, not any residue from previously rolled-over data or from data Boosts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP