Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

unable to purchase roaming add on while abroad

email add on request or in app request for roaming appears is not working

Resolved! Phone number disconnected?

Hi everyone.I got a text saying because I haven’t used my phone to make a call/text in months my number is being disconnected and to ring 150 to discuss.I moved to the US and so only use this every few months when I’m back in the UK.When I got throug...

Re: How do i enter a new payment card

Hi Chris,I have just wasted 30 minutes of my life trying to add a card. There is nothing on the app. NOTHING.The only route in I found was to go through top up. Which then redirects to the website in a browser. The website is not adapted for mobile. ...

Pay as you go

I am on pay as you go it shows my account has £10.14 in it but won’t let me use this to top up

Pay as you go abroad issue.

I received this message:“Hi, as you haven't made a chargeable call/text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three months and we'll te...

I have £20 credit but can’t buy any add on and 150 are saying I have no credit

I topped up £20, the money came out of my account and on the app it says I have credit of £20 - I also received an email from EE saying thanks for topping up. When I try to buy a pack it says prepaid error, and I don’t have enough balance to call 150...