Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

No credit, cannot call or send sms

Hello,I have bought Subscription pack £10 (new sim). I have already receive message saying my number (from O2) was successfully transfered. I have restarted phone several times. But I cannot make calls it says I have not enough credit (credit shows £...

Payment issue

Hi, why do I have issues everytime when I try to process a payment when topping up or wanting to start a pack! It’s been happening way too much! Everytime it happens I have to phone EE, the bank said it’s EE issue. It’s just annoying having to phone ...

Pay as phone seem to have paid twice

I seem to have paid twice , as taken £10 of my credit balance and taken £10 out of my bank . How do I sort this please . As I requested it to come off my credit

Top up credit not showing on my 4GEE WiFi mini

Credit not showing up on my 4GEE WiFi mini EE account

Pay as you go unlimited data

I phoned up EE today cause I was having difficulty purchasing the £40 unlimited data add on and apparently its not an option anymore. I'm furious! I can't get a pay monthly sim because the credit check says no! I've paid at least £50 into my phone mo...

Resolved! Roaming Pack 5£ + add unlimited

Hello, could i use add on unlimited with the 5£ pack?

Not receiving calls

I’m not receiving calls. When someone tries to call it says calls to this number cannot be connected. I can’t make calls either. Even when I tried calling 150 message states looks like you don’t have enough credit to make this call please top up. Bu...

Resolved! Buy a subscription package

Hi there can you help me to buy a subscription package? Thanks shuayb

Received Spam message stating mobile number changed

I manage my mum account and received a text message stating she had changed her mobile number (this is not the case). Her account may have been hacked.She also thinks all her contact numbers have changed, but I think they have just been changed from...

Resolved! Reopen closed account

Hi,I have a mobile broadband from 2 years ago. I've purchased a new sim but I found out my account has been closed.How do I reopen it?Regards,Helen