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add on IDD WORLD

cyw
Investigator
Investigator

‎14-08-2024 10:22 AM - edited ‎14-08-2024 10:25 AM

i sent a message to 150 and did the IDD WORLD but the amount has not been taken from my account nor have i got the acknowledgement email. I did this this morning at 7.00am , how long does it take to show on the mobile and your account

Thanks

0 Helpful
4 REPLIES 4
Peter_W
EE Community Support Team

‎14-08-2024 12:58 PM

Hey there @cyw 

Welcome to the EE Community 😊

Just so I can make sure we're looking at all of the right details with this, am I correct in thinking it's a pay as you go account you have with us?

Also did you get a confirmation message when you sent this originally?

Peter

XRaySpeX
EE Community Star
EE Community Star

‎14-08-2024 01:31 PM

That command is only for PAYG users - see Calling abroad on Pay as You Go

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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cyw
Investigator
Investigator
In response to Peter_W

‎15-08-2024 03:14 AM

Yes it was but got it sorted thanks, ended up phoning. Thanks
cyw
Investigator
Investigator
In response to XRaySpeX

‎15-08-2024 03:15 AM

Yes have it sorted now thanks
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