Top up payment taken but cannot apply add-on - how to get a refund

[Nora77]

I have topped up £20, but when I try to apply an add-on pack an error message states AddOns Purchase Error try later.  How do I get a refund?

[Leanne_T]

Hi @Nora77 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Which add-on are you trying to purchase? 

Leanne 🙂