15-08-2024 11:28 PM
Need to keep my number how do I reconnect
Solved! See the answer below or view the solution in context.
16-08-2024 04:37 AM
@Mikeymann96 : Sounds like your PAYG SIM may have gone into hibernation due to non-use.
When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
16-08-2024 12:36 AM
@Mikeymann96 : Why were you cut off?
16-08-2024 12:41 AM
16-08-2024 04:37 AM
@Mikeymann96 : Sounds like your PAYG SIM may have gone into hibernation due to non-use.
When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.