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Re: Unable to purchase subscription pack with £10 credit already on my account

TechieBeardo
Investigator
Investigator

‎09-08-2024 06:46 PM - edited ‎09-08-2024 06:46 PM

I have commented here https://community.ee.co.uk/t5/Pay-as-you-go/ADDONS-PURCHASE-ERROR-HELP/m-p/1378663#M64109

But I am also having this issue for my son's PAYG account, £10 credit but cannot purchase any plan to actually use his SIM. Been an issue for over a month, always the same error.

Purchase of the addon has been attempted via the app and via the website. We will try the text approach.

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3 REPLIES 3
TechieBeardo
Investigator
Investigator

‎09-08-2024 06:43 PM - edited ‎09-08-2024 06:48 PM

I have this issue on my son's PAYG mobile and he's not roaming, it's been a problem for about a month and he has £10 credit on his account to purchase it.

Have found a related thread and will try the text approach.

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XRaySpeX
EE Community Star
EE Community Star

‎09-08-2024 07:10 PM

@TechieBeardo : What are you trying to buy for him? Is it a PAYG pack or a particular type of add-on?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T
EE Community Support Team
In response to TechieBeardo

‎10-08-2024 08:09 AM

Morning @TechieBeardo 

Thanks for coming to the community 🙂

Have you been able to try texting since your last post? 

Leanne.

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