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ROAMEU7D not working

AmyJ89
Explorer

‎27-09-2023 07:17 AM

Hi,

I'm in Malta, I have credit on my account and on appropriate flexplan but when I text ROAMEU7D to 150 all I get is a message about codes I can text in the UK and EU.

Can you please help me resolve, thanks. 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎27-09-2023 09:42 AM

@AmyJ89 : I'm not at all sure that the new PAYG EU Roaming facilities cover Flex Plans.

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
AmyJ89
Explorer
In response to XRaySpeX

‎27-09-2023 10:56 AM

Hi, yeah I received a message saying if I text ROAMEU7D to 150 I'd be able to use my usual allowance. I topped up my account and text 150 and just received a message about codes I can text.

Sent from Outlook for Android<>
0 Helpful
steppyhen
Established Contributor
Established Contributor

‎27-09-2023 11:22 AM

Did you send this message to 150 before you left the UK?

0 Helpful