ROAMEU7D not working

AmyJ89 · ‎27-09-2023

Hi,

I'm in Malta, I have credit on my account and on appropriate flexplan but when I text ROAMEU7D to 150 all I get is a message about codes I can text in the UK and EU.

Can you please help me resolve, thanks.

XRaySpeX · ‎27-09-2023

@AmyJ89 : I'm not at all sure that the new PAYG EU Roaming facilities cover Flex Plans.

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG?

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AmyJ89 · ‎27-09-2023

Hi, yeah I received a message saying if I text ROAMEU7D to 150 I'd be able to use my usual allowance. I topped up my account and text 150 and just received a message about codes I can text.

Sent from Outlook for Android<>

steppyhen · ‎27-09-2023

Did you send this message to 150 before you left the UK?

becca6989 · ‎09-08-2024

This exact thing is happening to me right now, when ever i text ROAMEU7D to 150 after getting the welcome to france message it gives me the automated response telling me all the codes i can use, not recognising ROAMEU7D as a code. my dad and sister have both been able to roam but i haven’t. please lmk how you fixed it if you did.

Leanne_T · ‎10-08-2024

Hi @becca6989

Thanks for coming to the community to let us know you are unable to activate the 7 day pass, I will certainly see what I can do to help 🙂

Do you have an active subscription pack at the moment?

Do you have credit to purchase the roaming add-on?

Speak soon.

Leanne 🙂