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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 21998 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12528 Views
  • 0 replies
  • 6 Helpful

Refusal of EE to repay remaining credit

EE refusal on PAYG remaining credit, has anybody else suffered from what is essentially theft of money by EE and managed to recover their money?although not a large amount it is the principal of taking a sum of money and refusing 2 days after taking ...

Resolved! SIM Local Pack renewal

I bought SIM local pack for my temporary stay in UK and now reaching my 30 days in 7 days. And l will stay another month until Feb 18th. I received an SMS as below:Your current SIM Local Pack ends in 7 days, so make sure you have £20.00 credit to ren...

snapis by • Investigator
  • 510 Views
  • 3 replies
  • 2 Helpful

Add plan

Hi how activation paket? I have a 10 pounds and me packs for 10 pounds, as soon as I activate the package I receive information that the money has been returned to my account

PROker by • Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

Top Up Problem

Hello,I have a problem with EE. I can't pay the top up online it is not accepting my visa card. I tried several times although my visa card is working elsewhere.I am abroad at the moment so I can't pay in store, and I need to renew the package.I have...

New pack not working

I just topped up and ordered a new pack. Previously this worked and the pack started working quickly.This time - nothing.Pack shows as purchased but nothing happening on my phone.Grateful for any ideasAli

alihosie by • Investigator
  • 1829 Views
  • 18 replies
  • 2 Helpful

Trying to change debit card

 I've managed to get to the payment page.   I click on add a credit card. Fill in all details. Hit submit and it will show that the credit card number has not been entered. It has.  I need to change this as a payment is due in 4 days and I'm out of t...

Toopie28 by • Investigator
  • 2070 Views
  • 22 replies
  • 1 Helpful

Pay as You Go

I've only recently had my Pay as You Go Mobile and am learning how to use it. I topped it with £20.00, but text from ee late December said I had only £ 5.00 credit. I had not phoned or text anyone. I sent a letter and received a phonecall from them a...

CaePawb by • Visitor
  • 359 Views
  • 2 replies
  • 0 Helpful
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