Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I have £20 credit but can’t buy any add on and 150 are saying I have no credit

I topped up £20, the money came out of my account and on the app it says I have credit of £20 - I also received an email from EE saying thanks for topping up. When I try to buy a pack it says prepaid error, and I don’t have enough balance to call 150...

SIM ACTIVATION

Inserted new sim into mobile paid for sim pack but showing zero balance when texting AL for allowance

Unable to Receive Text Messages when abroad in Hong Kong

My account has GBP5 credit but I am unable to receive text messages when I am abroad in Hong Kong. What do I need to do to get this service?

Resolved! Valid number

How can I know if my number still valid? mention that I didn’t use it since December 2023 and I am out of uk now ?

Can't purchase unlimited data

I am on pay as you go and can't buy unlimited data via text or via the automated phone system or via my EE either,how do I purchase this?

Payed for top up but it hasn’t come into my account

Hello, I am an international traveler and bought a physical sim at a shop yesterday. I went online and bought what I thought was the 15£ top up to receive my data but nothing has come into my account yet. My order number for what I bought is xko*****...

Resolved! Number Deactivated After Inactivity

Hi everyone,I'm hoping someone might be able to shed some light on my situation. I have an EE SIM card that I purchased in the UK and used for a year while living there. I returned outside UK last September and haven't recharged the SIM since then.Fo...

Issue with Add on

I have £15 credit , and my pack add on fails everytime , also I cannot text 150 , every text bounce back …any. Idea how I can fix the issue ??

Unlimited data on PAYG

Have EE stopped this option, could someone please let me know straight away.

Pay as you go help from abroad

Hi. Looking for some help please, I previously had a contract with EE in the UK. I have now moved to Australia temporarily, so would like to keep my UK number. When I was back home they advised I change my account to PAYG. Which I did, then I got tol...