Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Re: I want to change my new ee number to put my ee old number

A new pay as you go sim i put my sim in but the number is different I want it to be my old number

Resolved! issue with getting data only on my phone

I have added 20 pounds as top up credit and I can't find a way to get it to convert to data. I only travel to the UK a few times a years so when I come I just add this amount for 30 days, but I always struggle to get the data after I add top up. Ple...

When topping up my free boosts are not registering

Every time I top up my free boost is not registering & is still saying I need to top up another three times to get my free boost, I’ve topped up at least 7-8 timesI’ve received loads of free boosts as been with EE years now but it just suddenly stopp...

If I signed up with 2 subscription packs will the first be cancelled?

i have tried calling EE but only to be greeted by a answer phone and no option for a real person.i signed up for a new sim and subscription pack only for the sim to be faulty. They sent out a new top up sim and gave me the credit to purchase the subs...

Resolved! Couldn’t subscription packs

Hello, I want to know why my account have 40 pounds now,but I couldn’t use it to subscription packs.I have four months didn’t use this phone number,So the previous subscription plan is automatically cancelled.Now I want to renew my subscription in or...

How to start the DATA service ??

I have bought the SIM card (service of 100GB,60 international minutes) at the airport and popped it into my phone but the next day I receive the message saying that if I need to use the data I need to add-up... it says that my account have no data an...

Billing

Hi.Today, 25.06.2024 i bought pack30.but it charged me twice 27-27£. so why it happened? How can i return my second 27£? Can someone help me?kind regards N

Credit

I recently top up £50 on my credit to purchase unlimited data for the month. As I went to do this the data isn’t allowing me to do so . I would like my £50 back of my we account into my bank

Resolved! Spend limit

When does the spend limit restart please?

EE made a mistake ( pack30 )

Hello, just need a help to fix a mistake, when you using text services with word PACK30 to send 150, it come back with Sorry I did not recognise that. Please fix this, as there no chance to buy 125 gb of data, and dont tell me to use an EE App, as I ...