Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Number will be disconnected

Hello,I received a message saying my number will be disconnected within the next 24 hours as I haven't made any chargeable call/text/data use. I call my friend today so I know my number is avaliable today. Will it discconet? or is it okay as I made a...

Resolved! Pay to go to keep the number

HelloI am traveling to Kuwait for good. But I want to keep the number, what shall I do? And how to use the numbet to call from Kuwait to UK. How to top up? Samirah

Resolved! My Pay as You Go monthly pack has not renewed.

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Resolved! Topping up data from account

Pending boosts

Have got hours of free boosts but have just been charged for a phone call after basic allowance ran out. Boosts show as 'pending' but fail to activate. Have been back through my records and this has happened for a number of months, causing me to ru...

Resolved! Re: Travelling outside of EU

How can i top up my phone to use it in albania

How do I register a plan pay as you go with my EE sim?

I have my EE sim and want to do a monthly plan and top up every month. How do I register and do that plan?

Resolved! How to switch payment plan?

How to switch to Payment Monthly from Pay as you go?

Continuing service from the States

I purchased an EE supported mobile at Heathrow Airport to use during a trip to England. I need to add additional service time and check what's left, but since the phone doesn't work in the States, I cannot access the passcode the system keeps texting...