Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! SIM card activation

Hi, my boyfriend and I have come over to the UK from Australia but are having trouble activating our EE SIM card. We need to top up the money for the SIM card in order for it to activate, but nothing will work. Does anyone have any advice? Thank you!...

Re: EE to reintroduce EU roaming charges

HI, I'm trying to top up my phone abroad and i cant receive any calls or message so i cant verify the phone number ect

Calls not working

Hello I cannot receive any phone calls or call anybody. I have topped up my EE and have £14 in credit. Since I've topped up I have this problem

Resolved! Maciej

Hi, since yesterday I have a payment problem, I can't pay my bill via the EE application

Re: Request for Age Restriction removal on www.leaforganics.co.uk

I want to remove the age restriction on my internet

Talking to someone at EE

EE's help number is down. Tweeted - no response. Sent tweet DM yesterday about 3pm - reply said "Guide" would get back to me as soon as they could. Nothing yet!! 150 just takes me round in circles to sales people who I do not want to have anythi...

Switching from Monthly to PAYG

Had been on monthly SIM only but month ago I decided I wanted to go to PAYG. Waiting period was up on Tuesday, so I topped up PAYG £10 and then called to set up a £10 sub pack. Was persuaded to take another monthly one. Changed my mind over night ...

Resolved! Switching payg packs

I have a payg £15/25gb pack that renews later this month. I have more than enough data, so I’m wondering if I can switch to a £10/8gb pack and will it still rollover my existing unused data? Or do I lose my unused data if I switch to a differently pr...

Re: email address for EE

Can I contact email ?

Ee top up payment on sim no longer in use

Hi thereI am looking for help to cancel an "ee top up vesta" payment that comes out monthly but it is for a sim that is no longer in use. The mobile number doesn't show up in my account when I log in, but the payment keeps coming out of my bank accou...