Paid £15 for unlimited calls and texts, told I do not have enough credit.

Hanaellena1 · ‎15-08-2023

I bought a SIM and topped it up with a subscription voucher, £15. I'm supposed to have unlimited calls and texts, but when I try I am told I do not have any credit which remains at £0. What am I supposed to do?

Northerner · ‎15-08-2023

Hi @Hanaellena1

Try restarting (or flight mode) your device and then check again.

Thanks.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎15-08-2023

You do have a pack with UK calls & texts. What happens when you try making a call?

You are calling a UK no.? Calls to non-UK nos are not included in your pack & if you do try to make them that's the msg you'll get, that you have no credit to make them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ljj_1983 · ‎13-12-2023

I have this same issue.

It says I have no credit to make the call and that I need to top up first. Yet I have unlimited calls and texts. Texts won’t send either but the data seems to be working ok. I’ve tried restarting the phone and receiving a call from another phone but this still hasn’t activated it.

I need to catch a train today and call when I arrive so this is hugely inconvenient.

Leanne_T · ‎13-12-2023

Hi @ljj_1983

Do you have signal showing?

Are you in the UK?

Leanne 🙂

ljj_1983 · ‎13-12-2023

Yes I am in the uk and yes I have signal showing.

Also turns out the data isn’t working, yet it says 4g on my phone.

Leanne_T · ‎13-12-2023

Thanks @ljj_1983

How long ago did you last use the SIM card for calls and texts?

Can you view your pack information in your EE app?

Leanne.

ljj_1983 · ‎13-12-2023

It’s a brand new EE sim I brought from a supermarket yesterday so this is the first time using it.

I can view my pack info, it just says I have the £15 subscription pack with 25GB data and unlimited calls and texts.

Leanne_T · ‎13-12-2023

Thanks @ljj_1983

What happens when you make a call?

Can you text BALANCE to 150, does the text send?

Leanne.

ljj_1983 · ‎13-12-2023

When I try to make a call it says: ‘it looks like you don’t have enough credit to make this call right now, you’ll need I top up first’.

The balance text works.