15-08-2023 03:30 PM
I bought a SIM and topped it up with a subscription voucher, £15. I'm supposed to have unlimited calls and texts, but when I try I am told I do not have any credit which remains at £0. What am I supposed to do?
13-12-2023 12:40 PM
Thanks @ljj_1983
The reply shows you have no pack allowance at the moment, did you top up when you purchased the SIM?
Leanne.
13-12-2023 12:45 PM
No I purchased the £15 pack when I got home in wifi. The text above the balance from 150 states that the £15 will come out of my phone once I use it and I’ll receive the data pack benefits (25GB and unlimited calls and texts).
13-12-2023 12:46 PM
Thanks @ljj_1983
This will need to be looked into in more detail for you, please call us on 07953 966 150 from any phone and the team will get this sorted for you.
Leanne.
29-01-2024 10:12 PM
Hi I am facing the same issue, as I have been charged on voice calls which supposed to be within my package??
29-01-2024 10:57 PM
@Usman198 : Voice calls to where? What are the 1st 6 digits of the numbers you called?
30-01-2024 05:58 PM
31-01-2024 07:53 AM
31-01-2024 03:23 PM
31-01-2024 03:28 PM
31-01-2024 03:47 PM