Paid £15 for unlimited calls and texts, told I do not have enough credit.

[Hanaellena1]

I bought a SIM and topped it up with a subscription voucher, £15. I'm supposed to have unlimited calls and texts, but when I try I am told I do not have any credit which remains at £0. What am I supposed to do?

 

[Leanne_T]

Thanks @ljj_1983 

The reply shows you have no pack allowance at the moment, did you top up when you purchased the SIM? 

Leanne. 

[ljj_1983]

No I purchased the £15 pack when I got home in wifi. The text above the balance from 150 states that the £15 will come out of my phone once I use it and I’ll receive the data pack benefits (25GB and unlimited calls and texts).

 

[Leanne_T]

Thanks @ljj_1983 

This will need to be looked into in more detail for you, please call us on 07953 966 150 from any phone and the team will get this sorted for you. 

Leanne. 

[Usman198]

Hi I am facing the same issue, as I have been charged on voice calls which supposed to be within my package??

[XRaySpeX]

@Usman198 : Voice calls to where? What are the 1st 6 digits of the numbers you called?

[Usman198]

I called on my other three uk number 07480911

--
Usman Ali Rehman

[Leanne_T]

Hi @Usman198 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne.

[Usman198]

Hi please find below screen shot, please note that I bought the £15 pound
subscription SIM online through EE website.


Regards
Usman

[Leanne_T]

Hi @Usman198 

No screenshot is showing, could you try this again please? 

Leanne.

[Usman198]

Hi I have attached the screenshot now