Paid £15 for unlimited calls and texts, told I do not have enough credit.

[Hanaellena1]

I bought a SIM and topped it up with a subscription voucher, £15. I'm supposed to have unlimited calls and texts, but when I try I am told I do not have any credit which remains at £0. What am I supposed to do?

 

[Leanne_T]

Sorry this is not showing @Usman198 

Could you copy the text from the message instead? 

Leanne.

[XRaySpeX]

Use the Camera icon above your text to upload an image file to here.

[Usman198]

Hi Please find below

[image: image.png]

--
Usman Ali Rehman

[Leanne_T]

Hi @Usman198 

Sorry this is not showing, if you give us a call on 150 the team can help you get this sorted 🙂

Leanne. 

[Alex502]

Did you get this sorted? I'm having the exact same issue. It's very frustrating. I did the online chat and the guy called Sam was very unhelpful, he just kept trying to get me to switch to various contracts  instead of helping me.

[XRaySpeX]

@Alex502 : Just what is your issue? There's a mixture of things in this thread you tacked onto.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Amoini]

I have the same issue. I bought a £15 pack in the supermarket and I could not use the sim as it said I had zero credit. I called customer service and they said that I needed to pay an additional £5 to activate the sim. I did that on the phone and the £15 still did not appear. EE have taken £20 of my money and given me just £5 of credit. This is a complete fraud. I will never recommend EE.

Mod edit: [please don't post personal information on the community].

 

[Katie_B]

Hello @Amoini.

Thanks for coming here. 

If you text AL to 150 what reports back?

Katie