Paid £15 for unlimited calls and texts, told I do not have enough credit.

Hanaellena1 · ‎15-08-2023

I bought a SIM and topped it up with a subscription voucher, £15. I'm supposed to have unlimited calls and texts, but when I try I am told I do not have any credit which remains at £0. What am I supposed to do?

Leanne_T · ‎31-01-2024

Sorry this is not showing @Usman198

Could you copy the text from the message instead?

Leanne.

XRaySpeX · ‎31-01-2024

Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Usman198 · ‎01-02-2024

Hi Please find below

[image: image.png]

--
Usman Ali Rehman

Leanne_T · ‎01-02-2024

Hi @Usman198

Sorry this is not showing, if you give us a call on 150 the team can help you get this sorted 🙂

Leanne.

Alex502 · ‎28-03-2024

Did you get this sorted? I'm having the exact same issue. It's very frustrating. I did the online chat and the guy called Sam was very unhelpful, he just kept trying to get me to switch to various contracts instead of helping me.

XRaySpeX · ‎28-03-2024

@Alex502 : Just what is your issue? There's a mixture of things in this thread you tacked onto.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)