Paid £15 for unlimited calls and texts, told I do not have enough credit.
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15-08-2023 03:30 PM
I bought a SIM and topped it up with a subscription voucher, £15. I'm supposed to have unlimited calls and texts, but when I try I am told I do not have any credit which remains at £0. What am I supposed to do?
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31-01-2024 03:53 PM
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31-01-2024 04:45 PM
Use the Camera icon above your text to upload an image file to here.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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01-02-2024 02:08 PM
[image: image.png]
--
Usman Ali Rehman
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01-02-2024 02:35 PM
Hi @Usman198
Sorry this is not showing, if you give us a call on 150 the team can help you get this sorted 🙂
Leanne.
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28-03-2024 05:55 PM
Did you get this sorted? I'm having the exact same issue. It's very frustrating. I did the online chat and the guy called Sam was very unhelpful, he just kept trying to get me to switch to various contracts instead of helping me.
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28-03-2024 06:08 PM
@Alex502 : Just what is your issue? There's a mixture of things in this thread you tacked onto.
What does texting AL to 150 from your no. fully report verbatim (it is free)?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-08-2024 09:03 AM - last edited on 03-08-2024 09:40 AM by Katie_B
I have the same issue. I bought a £15 pack in the supermarket and I could not use the sim as it said I had zero credit. I called customer service and they said that I needed to pay an additional £5 to activate the sim. I did that on the phone and the £15 still did not appear. EE have taken £20 of my money and given me just £5 of credit. This is a complete fraud. I will never recommend EE.
Mod edit: [please don't post personal information on the community].
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03-08-2024 09:41 AM

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