Pay as you go pack has not started

[Leachy5]

I’ve just received a new sim which I have inserted into my device and received a text saying my allowance would start once I call or text with it. Tried doing both and still nothing as of yet. Do I just have to wait for it to start ? 

[XRaySpeX]

Probably. What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Leachy5]

Says my balance is 0. I’ve already paid £10 and they sent a sim out which I’ve put into my phone and I’m still sat with no calls or texts when I should have 500mins and unlimited texts. Dunno why it says it would start soon as I try call or text when I’ve done both a few times now 

[Szram]

I having the same problem I payed for a pay-as-you-go sim with £10 on it to get the pack with 500 mins and unlimited text but it and still nothing I had it 4 days now and my pack. Not activated how long should I be waiting

[XRaySpeX]

@Szram : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Szram]

 this all I get and I payed for a £10 on sim ?

[Ali_A]

If you are able to make calls and send texts this would indicate the allowance has started. 

Are you able to log into the EE app to check the allowance remaining? 

Ali

 

[Szram]

Hi their was a fault I phone and spoke to ee support and fixed the problem 👍

[Ali_A]

That's great it's all sorted for you now @Leachy5  😊