Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22053 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12548 Views
  • 0 replies
  • 6 Helpful

Pay as You Go

I've only recently had my Pay as You Go Mobile and am learning how to use it. I topped it with £20.00, but text from ee late December said I had only £ 5.00 credit. I had not phoned or text anyone. I sent a letter and received a phonecall from them a...

CaePawb by Visitor
  • 361 Views
  • 2 replies
  • 0 Helpful

Regarding data packs

Hi I have top up my credit 15 pound before my previous pack expired on yesterday.still I couldn’t get the new subscription pack for this month.but it’s showing under my normal credit.15.20 pounds.

Stop pack

Is there any other way to cancel the package besides texting STOP PACK to 150? Can I use the recharge coupon for the first recharge?

Sakura007 by Contributor
  • 1194 Views
  • 8 replies
  • 1 Helpful

New PAYG

I have come across an old mobile that I thought had seized working.  I was with EE/Orange several years ago and haven't had a mobile since.  Someone got the mobile working again, so now I would like to reinstate my account as a PAYG customer.  Everyt...

Resolved! Receipts of Payment

Hello. Is there a way for me to have the receipt of my payment? I need to present it to my company in order to receive my money back from them. Do you have this functionality in the APP? I cannot find it anywhere.

EE most useless

Make sure to leave a space after VO before inserting the voucher number for your top-up??? That’s what EE email said - after countless tries I returned to the shop and was told not to leave a space!!! Help line??? NONE of them work!!!  Try to add ano...

JPR64 by Visitor
  • 328 Views
  • 2 replies
  • 0 Helpful

Pack Purchase Urgent

I’ve arrived from South Africa and activated my EE Esim. I loaded £20 so I could purchase a data pack and I’ve done it many times and cannot get data. I’m travelling from London tomorrow and for the rest of the week and urgently need to access data s...

MandySA by Explorer
  • 383 Views
  • 4 replies
  • 0 Helpful

Resolved! Cant call or send texts, have credit.

Cant call or send texts.Have £15 credit.Texting AL to 150 fails to send.Any text to 150 fails to send.If I call my number, says user busy.Have tried rebooting.I have full signal and 4G connection.When I top up phone I receive a text saying top up suc...

Change of plan to pay as you go.

hello i hope you will be able to help. I have changed my plan from monthly to pasy as you go. i soon i have changed to pay as you go i have lost my access to my online account. on my previous bill i have been overcharged for roaming pass. now i do no...