Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

problem with subscription pack

I toped up 30£ and tried to purchase the 15£ plan with my 30£ credit and it says that the purchase is made successfuly but no money is taken from my credit and noting from the plan is added (no internet, no sms, no calls) what can i do to fix this ?

New customer

I just got a new sim stating its £15 for 50gb and unlimited texts, calls. But on ee app it says the subscription pack has only 25gb. So which is which?

Monthly bundle

I topped up £10 and you didn’t add my monthly bundle

Resolved! bolt on

i have 30 in my credit and lokking to buy 30 pound oackage how do i do thsi

Renew pack not activated since over 12 hours

Pack did not renew since over 12 hours

Resolved! Top up

Hi I just paid for a £15 pack, it has said £13.50 came out of my credit but my bank has paid £13.50.

Resolved! No signal in Thailand

Hi I’am a pay as you go monthly customer and have no signal I need to get my OTP numbers for banking reasons..I have data roaming on and used in U.K. for last year although I don’t notify EE before I left the U.K. and reading posts here I didn’t need...

Re: How can I speak to someone at EE

Losing the will to live trying to actually talk to a customer advisor.

why is it that I cannot topup online ? The card number cannot be entered.

Can someone please help. I try to top up online via the website. I cannot enter my card number because the space is blanked out.

Resolved! parental guidance

can you turn off my parental guidance