Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up from abroad.

Hi, They have just removed my balance of 12.40, despite making text messages every 3 months from the US.I tried to top up using a UK card but they wanted to confirm payment, but as I had no balance could not receive the call!topped up using a US card...

Enough credit but new pack not renewed

Hello,Last night I topped up 30 GBP into my account, and I changed my PACK20 to PACK30 via the 150 texting system. But my pack is still not renewed yet after multiple attempts

Buying a pack

I keep choosing the 20 pound pack and it keeps saying I’ve got the pack but it hasn’t taken any money from my balance for the pack?

Resolved! PAY AS YOU GO problem

HelloI have been using PAY AS YOU GO SIM card EE since last year. I loaded it 5 months ago and yesterday. I have been in Bulgaria since September. I have used the number several times, just for messages. Now I can't do anything, neither calls nor mes...

Promotion pack

I purchased a 5day pack the other day but I'm certain It ran out a day early. I need to get in touch with someone urgent and have no minutes. Is there anything I can do to get the minute back because I don't have anyway of getting to the shop for a t...

Hi

Hi I bought top up today, but the wifi it is dosen’t work and I don’t know how I can’t find cause of the problem

Inactive number

I have moved recently to Greece and changed my contract to PAYG sim only. As advised on the community, I topped up my PAYG sim with £5 on December 2023 and I was aware to send a text every 6 months to keep the sim active. However, when i tried recent...

Re: reactivate my sim

Could you please see the issue?

packs

Good morning,I had pack30 until now and the auto-renewal date was on the 3rd of May but I did not renew it because I wanted to change.Now I have made a top up of 15 pounds because I want to activate pack15. I have tried all the possible ways to activ...

Pay as you go pack not working

I recently topped up my £15 pay as you go Sim with £15 before it said the pack would expire. It said the £15 was received but now only a couple days later 8 cannot make calls and when checking my balance it said nil. What has happen to my money?