30-07-2024 06:24 PM
I think my number has been deactivated as I have been away for a while and haven’t used the SIM. How do I get it reactivated?
Solved! See the answer below or view the solution in context.
30-07-2024 06:27 PM
@AKKAN7 : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
30-07-2024 06:27 PM
@AKKAN7 : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
30-07-2024 06:28 PM
Yes it’s been a long time and I understand that I nah have lost my line. How do I get my number back?
30-07-2024 06:31 PM
I've just told you. If you've last made a chargeable action within 6-9 month ago you call CS. If it's been longer you've lost it for good.
30-07-2024 06:35 PM
Ok. But now can I move my number to another service provider?
30-07-2024 06:37 PM
You can't! If you've lost your no. there's no no. to move obviously.