I received a text message from you today giving me 24 hours to make call

[1Flint3]

I received a text from  ee today that you are looking to cut my phone number off and was only given 24 hours  to make a call which I tried. I only top up my account and few weeks ago as I am abroad and wish to keep my number as I use it for my banking.

[Chris_B]

@1Flint3   You need to read THIS 

[1Flint3]

I wait your reply

[bristolian]

---

@1Flint3 wrote:

I wait your reply

---

You've already had a reply - read the post above yours in this forum thread.

This does sound like PAYG hibernation, and the solution to the predicament is contained within that text message.

[1Flint3]

Plus I can not get through on mobile data and calls please explain why 

[James_B]

Do you have credit on your account, @1Flint3?

If you do, you'll just need to make a chargeable call or text to avoid your account going in to hibernation.

If you don't, you'll just need to top up.

James

[1Flint3]

Phone number *************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Chris_B]

@1Flint3   As stated within the link I provided.    This is also a public forum that doesn’t have access to your account to see what status it’s in.   If your Sim has gone into hibernation, then even calling customer services is a phone call and will not work because of sim hibernation

[XRaySpeX]

Your top-up a few weeks ago should be enough to keep it activated.