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Unable to send/receive any calls or texts while in Pakistan

DrBilal86
Investigator
Investigator

‎24-03-2024 02:52 PM

  • Hi guys, i'm a payg costumer and currently in Pakistan. EE has blocked my calls and texts both incoming & outgoing, can't even call helpline. Don't know what to do. Can EE please unblock my number??
0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎24-03-2024 03:26 PM

Do you have PAYG credit to make calls & texts?

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
bristolian
Legend
Legend

‎24-03-2024 06:01 PM

What makes you think EE has "blocked" your SIM?

Has this PAYG SIM worked abroad previously? If not, the previous reply covers your situation. If this SIM has worked abroad in the past, please explain the symptoms you have which makes you think EE has "blocked" your phone.

DrBilal86
Investigator
Investigator
In response to XRaySpeX

‎24-03-2024 11:45 PM

I mean who else has authority to block EE sim? Vodafone?

Yes, i have credit.

Yes, i have been using it for a long time in UK and abroad including Pakistan but no problem previously.

0 Helpful
Katie_B
EE Community Support Team
In response to DrBilal86

‎25-03-2024 07:27 AM

Thanks for getting back to us @DrBilal86. 

Are you connected to a local network? 

When was the last time you used your SIM for any chargeable actions?

Katie

DrBilal86
Investigator
Investigator
In response to Katie_B

‎25-03-2024 02:29 PM

Yes i am connected to a local network. Have recharged my account and it has credit. 

Last time i used it for any chargeable action was a few months back. 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to DrBilal86

‎25-03-2024 02:56 PM

How many months ago did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
DrBilal86
Investigator
Investigator
In response to XRaySpeX

‎25-03-2024 04:35 PM

I have actually topped up my account to no avail. It's still not allowing me to do anything at all. 

0 Helpful
bristolian
Legend
Legend

‎25-03-2024 04:53 PM

If not done so already, try toggling flight mode and/or manually selecting an alternative local operator.

If the symptoms are the same, this tends to prove the issue off a local network and onto an EE/account one.

0 Helpful