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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
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  • 9 replies
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What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
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  • 0 replies
  • 6 Helpful

Resolved! Top up eror

Hello i am trying to top up some credit for my son however always it’s ending up with error and asking me try it later on 

Ruhal by • Visitor
  • 399 Views
  • 1 replies
  • 1 Helpful

SIM issue

Hello, I have been having issues with receiving texts and also sending. I thought it might have something to do with my phone, or perhaps the SIM? Please could you assist with this?

Buckminst by • Investigator
  • 456 Views
  • 9 replies
  • 4 Helpful

New PAYG phone

I received my Nokia phone as well as SIM (£10 bundle)- after charging a phone and inserting a sim only emergency calls are active. On manual network searches phone fails to connect to EE. Any solutions? 

Package

Hey guys ,I make a 15£ package (25 GB & unlimited calls & text ) and still no respond 

Kayoun by • Visitor
  • 601 Views
  • 6 replies
  • 1 Helpful

Refund

Hi so I didn’t mean to top up £10 twice so it has now took £20 out my bank I only wanted £10 is there anyway I could get it back 

Roaming

Which subscription pack of pay as you go can use data for free in EU countries?

Cathy08 by • Visitor
  • 345 Views
  • 1 replies
  • 0 Helpful
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