Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Packs and hybernation

Hello,My £5 pack expired in Sept (I think). I think my last chargeable action was in Aug. Being worried about losing my number I topped up my account to just over £5 now.Q: Is topping up my account alone enough to ensure I don't lose/hybernate my num...

Resolved! on pay as you go should have got 1gb of free mobile data starting 1st

paid £10 last month and should have gotten 1gb of free mobile data to use and its showing on my account but unable to use it.I have not changed any settings on my phone and have a good signal when out and about and was working last time i got free mo...

Do texts and calls automatically come out of my credit on my PAYG Sim

I have just got a pay as you go sim for my phone. I added £30 onto it in the EE store today. I am confused whether my texts and calls will be automatically charged straight from my credit or if I have to separately buy minutes and texts from my credi...

150 messages

I have PAYG and keep getting a text message from 150 everyday to tell me my balance. How can I stop these text messages?thanks.

Problem with top up

Hi,I can't buy a top up on the ee website. Problem is also on others website with tops ups.When i'm trying to pay it's says " Additional payer authentication required to complete your payment. ".How can i top up my accout and fix the problem?

i just topped up my balance

Hi i want to know i just topped up my balance but it doesnt show in my account how can i urgently get 4G service i have paid the amount already

Transfering old ee PAYG number to monthly contract

All old posts about the same topic are going wrong that says"Sorry, we couldn't find that page"I used the PAYG a few months, and start to think of monthly plan. it seems some better deals, some of them are unlimited data and excellent fast.What are t...

Urgent

I have £20credit it won’t let me buy a 50gb pack can I get the 50gb pack

Number PAYG top up

I have set up and paid into my new number and waiting for me old number to transfer, will the top up and direct debit transfer over also please.

Abysmal App & Website layout.. All I want to do is add an add on....

This is the second time I've had to visit the community section to try and perform one of the most simplest of tasks and add an add on to my PAYG number. I started from the app at 3pm and its now 3.45pm and I'm still messing around struggling to loca...