Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

All text failing

I changed over to pay as you go before going travelling Asia last September. I was told I would have to send a text every 4-6 months to keep the number active, so I have topped up £15, but every text I send from my Uk number fails.I am still receivin...

Subscription pack provided to incorrect number

Hi! I brought a subscription pack today for my new number XXXXXXXXX on EE which I entered on the app before paying. However, the subscription pack has been added to my previous number which I am not using anymore. XXXXXXXXX [Mod edit: Please do not p...

Resolved! Impossible to add £10 subscription

Hi,I have tried now for several weeks to add a £10 subscription for unlimited texts and some call minutes. For me and my dumbphone, data is not a necessity or a desire; any free data can be safely ignored.The web interface does not allow me to do thi...

Resolved! EE 4g mini

Iv got a small yellow and black EE 4g wifi box for the caravan and I bought a 50gb data only sim for it it’s now ran out and can’t find a way to link it to the EE app to check how much data is left and top it up. It says select a device but only give...

Not being able to take data packs. How to buy £10 pack?

hello

hello i put credit by voucher but i cant activate PACK30 please give me a solution

Resolved! transferring my number from old to new payg

hii am now at overseas.i am still using my old ee payg sim, which is almost 10 years ago.i need a new 3-in-1 sim card.i heard that the new sim card should activate in uk first before bring overseas.so i bought a new payg sim on ebay, which features t...

pay as you go

I recently topped up my pay as you go SIM £20 via the EE website and I have logged into my EE app and I have zero data?? I have texts and calls however I can’t see any minutes or exactly how many I have etc. I have already messaged ‘AL’ and ‘BALANCE’...

How can I update expiry date of my payment card

I can see this topic was raised in 2021 but not resolved and we are now in 2024.Not able to edit existing cards at all and if I put my existing card in as a new card but with its new expiry date and 3 figure code it is not accepted

Resolved! Roaming in the EU does not work with pay as you go packs.

Hi.I have a pay as you go sim with a £15 pack that automatically renew every month. I am confused how to turn on roaming. The help page about roaming in the EU says when I arrive to an EU country I SHOULD receive a text message and I SHOULD reply to ...