Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Transaction

Hello dear, my bank messaged me that a transaction has been made but my account still with 5£. It should be 25£.. i did two transactions each 10£.. any help please? Thank you in advance!

£10 Subscription Pack

I've recently joined EE as my previous network provider's data allowance was a tad stingy, it was £15 and I got a measly 10gb so I got EE's £10 subscription pack £10 gets me 20gb ok?I've been using it it's my first month, I'm nearly renewing but whe...

Re: Cancel my auto renewal account

Payg

Resolved! Top up payg mobile

My husband (steam driven, straight out of the ice age) has an old fashioned mobile with payg SIM. He intends to go off on a trip to Europe on his own. He may run out of credit whilst he's there. Can I / how can I top up his mobile from home on the...

Resolved! UK to France

I'm a pay as you go customer. I bought a SIM card to use and I have 50GB of data. I'm in the UK right now and I'm going to France soon. I found out that I need to buy a roaming pass right? I can't find the roaming pass to buy on the EE shop. It says ...

Resolved! ADD DATA

Hello I’m in NEW YORK for business and I want to add DATA ASAP, but I don’t have enough credit and I can’t add .

Credit gone

My credit disappeared when i changed my sim to another phone...The credit of 10 GBP was purchased 3 days prior and used about 3 times to local numbers

Resolved! Data pick exhaust

Hello I stop my pack and I want my data to automatically be renewed asap

Resolved! Request for a bill or statement

I need a statement for my pay-as-you-go service posted to me through the post by the end of today.

Resolved! Credit

How do i use my current credit to pay for my next bill.